WD-20 20.21W Mount Firmware Upgrade & Motor Flashing

Driver & Firmware Firmware upgrade
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This thread was created for FAQ and questions for 20.21W firmware upgrading.

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FAQ 1: Motor tool returned “Invalid SN number, please contact WarpAstron Support”

Cause 1:
Usually caused by Service Mount Firmware not flashed to mount first. Especially error message shown without SN displayed.

Solution:

  • To use the motor tool, please flash Service Firmware to mount via ESP Flash tool.
  • Service Mount Firmware in folder 02 and used ESP Flash Tool for flashing.
  • Detail can be seen at time 0:24 of video guide on Youtube.

Cause 2:
Hardware of the mount not support this firmware. The SN will be displayed in tool with Red background color.

Solution:
Please contact WarpAstron Support by submitting a ticket.
Contact Us – WarpAstron

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FAQ 2: Motors showing “offline” after “Check Status” clicked.

This issue could be caused by several causes. Not look into this issue if Service Mount Firmware not installed.

Cause 1: Pipeline not established before starting a flashing

  • If you can see motor “Online” at first time, while this issue happened later.
  • If you pressed “Start” button in Flashing tab.

Solution:

  1. Open Motor Flashing Tool
  2. Connect to mount and click button “Read SN”, waiting for “Idle” showing at left bottom changed to “Direct”, then click “Check Motors”
  3. One or both motors showing “Offline”
  4. Go to the Tab - Pipeline
  5. Select motor to 01(RA), and then click button “Start” after Bridge label. It will show “Waiting”.
  6. You have 30 seconds for press home button on mount, press only once with “Waiting” changed to “Active”, and also status of RA motor will be showing “Manual”.
  7. Go to the Tab- Flashing
  8. Select motor 01 and then select motor firmware in folder 04 you download. then click “Start” for uploading.
  9. If progress showing green and in progress, waiting for it completed.
  10. Redo for another motor with repeating steps 5-8, just changed the motor from “01” to “02” for DEC axis.

Cause 2: Hardware configuring required.
You mount may require to open the front panel for setting with our remote support.

Solution
Submitting a ticket to our support to schedule a time for remote support.
Our remote support will check the mount by guiding you following some steps.
Allen wrench M1~M1.5 will be required for the setting.
Please install Rustdesk RDP software before schedule meeting.

Cause 3: Mount not support this firmware

Solution:

  • Contact WarpAstron by submitting a ticket with your SN number, for further confirmation.
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FAQ 3: Motor slewing speed too fast/“crazy” after 20.21W flashed

Cause:
Some mounts may failed to update info required after flashing with old 20.21W firmware released before Oct 10th.

  • This issue will only be able to happen on mount with motor firmware upgrade required.
  • No impact to Scope A units and cases already solved by WarpAstron Remote Support

Solution:

  1. Download latest mount firmware 20.21W_1011 from our Google Drive shared.
  2. Flash it to mount by ESP Flash Tool.
  3. Motors flashing not required if you already updated them to version 236.